Satisfaction survey

Goal

To periodically evaluate satisfaction among PT users in relation to their different interactions with PT services: bus journeys, visits to Maisons de la Mobilité (government associations in charge of promoting alternative mobility) and other PT ticket offices, phone contact, lodging of complaints, visits to website, visits to Facebook page, PT services.

Intervention

• Satisfaction survey conducted in line with the target audience: e-mails sent to subscribers, banner campaigns on the site www.infotec.be
• Poster campaign in buses and Maisons de la Mobilité inviting visitors to answer the questionnaire online

Results

For the third consecutive time, Expansion has been commissioned to conduct this study. Over 9,500 people have answered the satisfaction survey. This excellent participation rate provides highly accurate statistics. The error margin of the survey is therefore valued at 1%.