A help desk is a remote technical assistance service.
A call centre, more generally, can take care of your incoming calls (questions from clients, etc ...) or outgoing calls (prospecting, etc ...).
Expansion can fulfil both roles. For example, our team of multilingual operators can receive your calls for a given period of time (during a fair, during a specific campaign, etc.). Between 9.00 am and 6.00 pm, every question is answered. Extremely valuable support when your working days are already more than full ...
With its adaptable and extremely flexible structure, Expansion provides a comprehensive service (for example, dealing with parcels linked to your short-term “gift” action). Once the mission is over, you receive a detailed report on the effects.