Year 2012

Measuring the quality of STIB (Inter-communal Transport Company in Brussels) services through mystery shopping exercises

Goal

To measure the quality of STIB services

Intervention

To measure quality performance in buses, trams and metros through mystery shopping surveys put in place from 2014 to 2016

Results

282 comments per month, namely 10,152 in total, are predicted.

La Société des Transports Intercommunaux de Bruxelles (STIB) dessert les 19 communes de la région de Bruxelles-Capitale ainsi que 11 autres communes périphériques. Le réseau de la STIB compte 4 lignes de métro, 18 lignes de tramways, 50 lignes d'autobus et 11 lignes de bus de nuit.

Services